Raport Confidence Index 2024_english veriosn

LOGISTICS AND SUPPLY CHAIN CONFIDENCE INDEX 2024

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3.5 Technology

The increasingly vital role of technology in logistics and supply chain operations has been a key feature across all editions of the Confidence Index report. The answer to the question of which area of a respondent’s operations benefits most from technology has changed compared to the last edition. Operational visibility

and reporting registered 29% of responses, and more efficient warehouse operations (which came in first last year) recorded 27% responses. 18% of respondents suggested that the biggest benefit of technology to their business is more efficient distribution operations. Improved environmental responsibility which was an added category, came in last in this year’s edition.

Figure 20. Which is the area where technology is the most benefitting your business?

Greater operational visi bility and reporting

29%

More efficient warehouse operations

27%

More efficient distribu tion operations

18%

Improved collaboration (with customers / competitors)

14%

Improved customer communication

6%

4%

Enhanced service offering

Improved environmental responsibility

2%

40%

20%

30%

10%

0%

We asked our respondents if they have invested in supply chain technology over the last two years and, if so, what has been the impact on their business of this investment. Operational efficiencies, just like last year were the most selected answer accounting

for 29% of responses. What was significantly different from last year was the impact of technology on staffing requirements – contrary to last year when this answer was close to last in terms of its impact, it came in second in this edition, as chosen by 25% of responses.

29%

Figure 21. If you have invested in supply chain technology over the last two years, what has been the impact on the business of this investment?

Operational efficiencies

Reduced staffing requirements

25%

Increased customer satisfaction

15%

Improved performance reporting

14%

9%

Winning new business

8%

Profit increase

1%

Not applicable

40%

20%

30%

10%

0%