Raport Confidence Index 2024_english veriosn

LOGISTICS AND SUPPLY CHAIN CONFIDENCE INDEX 2024

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Figure 18. In 2024, will your company be outsourcing more or less of your supply chain activity to third party logistics service providers?

We will be outsourcing less of our warehouse and transport / distribution operations

6%

4%

We will be outsourcing less of our transport / distribu tion operations

3%

0%

We will be outsourcing less of our warehouse operations

6%

8%

No, we will keep our outsourcing levels the same

38%

46%

We will be outsourcing more of our warehouse and transport / distribution operations

16%

4%

We will be outsourcing more of our transport / distribu tion operations

19%

31%

We will be outsourcing more of our warehouse opera tions

12%

8%

0%

10%

30%

50%

20%

40%

Man-Ret.

Logistics

When asked to identify the key drivers behind contract wins from customers or, for manufacturers and retailers contract awards to service providers, in the last 12 months, price competitiveness once again ranked as the most important factor for 33% of respondents (up from 29% last year), but this time standing out from the other answers more dominantly. “Scale of network” recorded 24% of responses. It

is somewhat surprising that, sustainability and environmental credentials came lower in the ranking compared to last year when 15% of responses nominated this category. The Consolidation of service providers, although ranking last similarly to 2023, has increased in importance in commercial decision-making, jumping from 1% to 6% of responses

Figure 19. In the last 12 months, what were the key drivers behind contract wins from customers/ awards to service providers?

33%

Price competitiveness

24%

Scale of network

17%

Personal relationships

14%

Value added services

Sustainability and environ mental credentials

6%

Service provider consoli dation

6%

10%

20%

0%

15%

25%

30% 35% 40%